I think the software is easy to use. It's not hard to figure out. Uploading files is easy and it's a simple program to use.

The accuracy and ease of audio transcriptions. Insane.

-I like that Otter.ai asks me to upload my own voice in the beginning so it can recognize my voice patterns and reduce the number of errors in transcription over time. -interesting analytics about which person is talking more in the conversation -Export features are absolutely vital for converting your podcast, video, or anything else to a blog post or repurposed content -Integration with Google Calendar and Zoom are nice if you are wanting a live transcription -Price is great and you really get a ton of time of transcription with even the lowest subscription plan