Accessibility for individuals who prefer to type over talk

Yo ucan easily see all of your customers who are currently chatting, even when they are chatting with another agent. You can also see all of your coworkers who are logged in so you can chat with them or easily transfer customers to them. You can look up previous chats to see where you can improve at chatting professionally

The Dashboard is easy to manage for someone (me) who is not very techy.