A really great tool that sits on our site and never misses an opportunity to engage with visitors, even when we're not available. It's really easy to customize the solution to suit our needs with appropriate messages and timed responses to site visitors. Great reports too to show who was on your site (guess from revers IP look up), which pages they visited and of course a record of any conversations.

Ease of use and robust ability. We use Olark on our site and it has been a great tool to add as we have been able to capture additional client info when they are not willing to use our web form.

We use Olark for our in-product Live Chat, as well as when leads are watching a demo. Our sales team can live chat potential clients and get them engaged right away. We have 2 member of our team rotate to live chat weekly to ensure that all of our team is trained on how to answer tickets quickly.