We've been running Olark for a year at this point and it's been trouble free. We came from another vendor and had nothing but issues. With support bases all over the world, Olark helps us balance workloads and communicate on backchannels easily and in real time. Very helpful. Reporting is a good start.

The ease of use and simple controls. All of my team members were able to pick it up without any training. The online portal is accessible from anywhere.

Easy onboard and integration. Allowed us to switch plans without annual commitments