It makes it easy for different members of our company to connect with our customers when they need us. The transcript being saved and sent to appropriate people is also extremely helpful for keeping records.

Clean looking, easy to use and understand even if you are just starting in Customer Support role where tools sometimes seem to be quite complicated. It easily integrates with your company's website or other frameworks. I also like that I get automatically signed out of it if I forget to do that.

We joined it for integration with Sirportly, but found it fantastic easy to use, cuts down on support tickets and has a fantastic tracking and CRM integration.