The products are very useful and they are expanding. For the most part it is intuitive. The price is pretty affordable.

First and Foremost an RMM needs to stay online, provide relevant actionable information, and patch properly. We moved from 2 other tools, they started with a K and N but always had issues with basic functionality. Not only did Ninja work out of the box, the integrations and choices provided allowed us to provide best in class add-ons for other valuable services to our client base. All while maintaining a single pane of glass to manage from. The time and effort saved was well worth the forlklift move.

NinjaONE just works. I am excited when Ninja releases new features because they just work. Their patch management is the best in the industry hands down. Second thing to note is their support. I am a small fish in the BIG MSP pond. They treat me like a big fish. When I have an issues, its like they spam me with support calls until the issue is resolved. Their customer representatives also like to check in often and are always excited to set you up with more features.