Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.
We have been using NinjaOne within our mid-sized business environment, for several years now. Our experience has been very positive. It has helped to streamline our fleet management in a number of ways, and all the basic functionality is quite straightforward to understand and put to use. We have also found that the NinjaOne representatives have been easy to work with, with regular follow-ups and helpful responses, along with plenty of online resources available to learn how to use it for many different purposes and functions. Our most-used feature is the remote access/support tools, which are robust and simple to use. An in-house Ninja Remote solution was also introduced this past year, and it has been working very well and friction-free for us.
Speed. Coming from an RMM system that was in place for 15+ years, we grew acustom to scriptings being slow - like 10 minutes at times for scripts to begin running. Running scripts through Ninja occurs almost immedately.
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What is NinjaOne?
NinjaOne, the automated endpoint management platform, delivers real-time visibility, security, and control over all endpoints to increase productivity for more than 20,000 customers.
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