We've had multiple experiences with MSPs and their various RMM tools. Each used a different product which we accessed to varying degrees, and none have been as useful or as organized. NinjaOne has been great from day one. Implementation went well. Although our organization does not fit perfectly into the structure outlined (Org, sites, locations, etc.) we were guided with making a sound decision that has worked well for the organization and supporting it. A few highlights are the ease of use and logical interface, the ease of intergrations and the swift customer support that assist for any issue we encounter.

NinjaOne allows use to control patching and monitoring of our devices in an easy to use UI.

I love how they are always adding new tools and they listen to their customers needs. The most important thing for me, (since I am a one person team) is customer supprt, and they are always there to help. My account manager often reaches out to me to see if there is anything they can help with. They have monthly meetings to go over all of the new features and how to use them. During these meetings they have Q&A with one of their engineers which is extremely helpful for one off situations. This year they updated the "install application" tool which is super helpful for remotely installing software that my users need, or applying updates to the software that they already have. All around awesome product, extremely easy to understand and use. Takes a lot of manual work out of the picture with their automations and templates that you can go off of.