Serviceaide ChangeGear is a fully-integrated Service Desk Platform with powerful features and affordable pricing built to meet all of your IT service management needs.
I use Ninja every day, so it's nice that it's quick to get you where you need to go without jumping through several menus. I usually get to where I need to go with just a few clicks.
Implementation was a breeze; it took just a day to enroll all devices. They give you many different options for installation. I used my old device management system to deploy, which turned out great. You can get an MSI install, which is great for silent installs. They also have the option to copy a link to send for installation if it needs to be done remotely.
I love that NinjaOne is always growing and adding new features and integrations. If you don't like the software wait a while and they will add that feature you've been waiting for. I have been a customer for about 4 years and NinjaOne has added an in-house ticketing system, remote connection software, integrations for security software, and an MDM. The website is fast and responsive whether it's loading a long list of devices with unique search filters, or getting details of a device's active tasks or services running, it never seems to be slow.
I can view the features roadmap and upvote or add suggestions to improve the product. I feel that is key to this product. They seem to listen to customers when it comes to things that work or functions that need to be improved. Although I understand it's hard to make everyone happy...one person's request can sometimes counter how someone else may like something to run. It's easy to contact support and suggest what needs to be changed or if something is not working properly. You only need to email support or create a ticket through NinjaOne.
Es ist praktisch Kunden zu helfen und Server zu Administrieren.
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What is NinjaOne?
NinjaOne, the automated endpoint management platform, delivers real-time visibility, security, and control over all endpoints to increase productivity for more than 20,000 customers.
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