It is definitely a great tool to connect to other users for remote access.

I like the remote access tool most about Ninja. It's easy to use and allows admins to access users' desktops no matter where they are. The documentation is really good as well.

Enrolment is easy and the device info screens are well designed. User permission management is straightforward and powerful. The support team is friendly and responds quickly, bug reports are handled efficiently, and feature requests are encouraged, being transparently handled through a roadmap made available to all customers. While we don't use them yet, it appears that the other components such as antimalware, ticket system, etc, are thoughtful and well-integrated.