Ninja continues to offer a solid package of features in a cost effective package, and they continue to grow the product. Recent additions of their Vulnerability App (Beta) that tie into your current Vulnerability Scanner (Crowdstrike, Qualys, etc) add great visibility to your end points. OS and 3rd party patching are getting better and Ninja is commited to making it as easy as possible. There will never be a 100% effectiveness rate due to all the different ways software is installed, but Ninja does the most good, for the most amount of software I've ever worked with. Can there be improvements made? Absolutely. Does Ninja give honest transparency on their roadmap about how they are doing just that? They do! Deployment of scripts and software is a breeze with just a small learning curve. I appreciate that they have an advanced delivery system if you need to add pre- and post- deployment scripts to an installer. Commands, changes, and adjustment are made almost instantly and to date there haven't been any outages that have crippled any functionalities. Being able to leverage NinjaOne along side my EDR so that I have the peace of mind that if somehow the EDR doesn't get installed by Intune, NinjaOne will put it on there for me - I appreciate that. Endpoint details are easy to obtain and keeping our endpoints organized helps. -I do wish they had Retention Policies to help with VDI deduplication, but for a mid-size company like us it's not a huge issue. If you are managing thousands of endpoints, you'll probably need to engage someone fluent in API calls to work out a way to kill off old/stale machines. The platform is intuitive and doesn't take long for new techs to get a grip on it, even the greenest one. Just be sure to use the easily modifiable permissions in the Admin portal to limit newer techs from certain areas if you see fit, but it is nice having that flexibility. Very well laid out Web GUI that isn't over done or hard to navigate, but also looks modern (unlike Connectwise's windows 98eqse look). Support is very reponsive and are happy to help jump on a call with you (preferred over email) if need be to go over issues. Support regularly follows up, and they are transparent and do not feed you a bunch of canned answers. If it looks or is a glitch/bug/misbehavior, they'll own it, and keep with you until they get it resolved. Agent is light weight and rarely if ever fails to install with MSFT Intune.

the tools and to push software to any machine.

NinjaOne is a extremely helpful tool in almost every use case and has helped me out a lot. It's really great! Rollout process is also very easy and fast. NinjaOne excels at simplifying IT management with its user-friendly interface and comprehensive automation tools.