I have several things I like including the set up was super easy, implementation took minimal effort, and the product has a small footprint that our users don't even notice. I use it every hour of every day and push out patches, remote access, and monitor issues before our users even call. Their support team was super helpful getting us set up and going. Highly recommend this product.

The variety of options afforded by custom scripts, uploading installers and msis, and the wealth of information pulled through by the agent. It integrates well with out remote assistance services too. We use it for all of our endpoints.

NinjaOne RMM is robust in feature set, but also simple to use. Ninja can deploy, monitor, and manage just about anything you can think of. If it is in the realm of powershell, NInja can handle it. Ninja is very easy to implement. Even out of the box, there are many great monitoring conditions. Software deployment is a breeze, and can be automated in the easy to configure policies. Integrating it in to common apps, such as Autotask, is very easy. Customer support is very responsive, and is great with updates. I have not had many issues that needed support, but they were always there with me from start to end. I use this program daily, and complete most of my day to day work from it. Update 5/15/2024 Continuing with the theme of simplicity, Ninja has added context-based help. This allows you to get help from a button in the corner of the screen that automatically. THis makes it easy to learn a new pane, or get a quick refresher on a tool you have not used for some time. Definitley a great addition. Update 2/13/2025 The product continue to see many new script templats and condition improvements. Recent additions include compound conditions, which allow the running of multiple scripts in specific orders, following specific conditions. Imporvements to patching now allow you to monitor last patch install drom a prebuilt condition. Improvment to WYSIWIG cutom fields llows robust use of HTML to visualized data pulled from a script. Reporting has improve significantly, no utilizing live-reports with scheduled exports. Ninja continues to be a prefferred vendor in terms of optation, listening to voices, and implementing services that are wanted and useful.