It is simple and light. I can keep an eye on my systems from my phone or PC. I can get an alert when critical systems are down or aren't connecting. Setting up the agents is a tad cumbersome, but worth the work. Support is pretty responsive too. They are willing to help with most issues brought to them.

It allows easy access to all our pc's, and can quickly push out custom scripts. Pretty good device search and sorting options make deploying to custom groups fairly easy.

I really like our account manager and the arcitects I've met that work with NinjaOne.