Being able to update and connect to staff anywhere that they have an Internet connections. You will love the continuous trainings that you are able to attend.

It's really nice to have multiple IT functions under a single roof. The ability to consolidate patch management, health monitoring, remote access, documentation, etc into a single service create a ton of efficiency in my business.

As of the time of this writing, we have been using NinjaOne as our exclusive RMM for a year. My entire technical team uses it every day. It was very easy to deploy, and learn to use, especially when contrasted with some of the older competing RMM products on the market. You don't need to have a dedicated "tools" person to manage the RMM features of Ninja, as it does almost everything we need without having to be customized. Despite it's simplicity and elegance, it still has a lot of customization that you can apply if the out-of-the-box configuration doesn't handle all your requirements. The salespeople were respectful of my time and not pushy, which I really appreciate. After the sale, my account manager has been attentive and fantastic. One of the nice things is that NinjaOne offers free, live training that you can schedule whenever you need. Did you hire a new tech? No problem, schedule a free hour and a half onboarding training session for them, and they'll come out of that training knowing how to use Ninja. Same thing if a new feature is released that you want to learn about in depth - Just schedule a training session. Overall, NinjaOne's RMM tool hits the perfect breakpoint in simplicity, features, and customizability. It far outshines lower-end competitors such as Syncro and Atera in features and flexibility, while also outshining higher-end products such as Connectwise Automate and N-Able's N-Central in ease of use. While no RMM tool is perfect, NinjaOne comes as close as I've seen.