Great at monitoring and alerting when something goes wrong, espcially ability to text alert me when something has gone down.

having visibilty of the entire estate is invaluable.

I have been using NinjaOne for almost 5 years and it has changed the way we support our clients for the better. NinjaOne has a wide array of offerings within their product making it easy to cover all my clients needs. Their product is packed full of features including update management, ticketing, backup, remote support and much more. Using the console, I can view and manage hundreds of devices giving me an overall view of my clients IT infrastructure from printers and switches to servers, computers and tablets. The process of adding additional devices is simple with the installation of an app that is configured for each client. Another aspect of NinjaOne I like is the mobile app. If I am out of the office and can't get to a computer, the mobile app makes it possible to check devices and even offer support for users. If any issues arise, there is a Dojo help center portal to search to find resolutions and direction but if that doesn't offer the needed fix, their support staff is very knowledgeable and willing to follow through to make sure everything is resolved.