The Neon learning and upport from the team is invaluable. If you have the capacity to get training support, I would highly recommend it as it has helped us immensely with setting up and getting started using Neon CRM. The interface and platform are also intuitive and easy to use. The team at Neon are always making improvements, and are dedicated to making the CRM work for many non profits. It has huge functionality, especially for volunteering, membership support and donor and fundraising support. The staff are supportive and I would recommend doing some training with the training staff, they were very helpful.

I love the ease of use and speed with which it pulls information out of the database. It's easy to write reports, handle accounts and donations, and I love the duplicate account management capabilities. We coupled with with the Windfall integration to get wealth management information for our donors and the marriage of the two has led to some great insights and fundraising strategies and segmentation. The Neon Academy seems very thorough and we've used it a lot. The onboarding process was simple and very professional, including importing data from our previous donor management solution. The interface with Quickbooks Online seems to work flawlessly. Neon Pay integration was simple and works great, processing online donations for us. Perhaps the best thing is the reporting. It's easy to create reports - quite unlike our old donor management system!!! It's fun and fast to create those reports and then it's easy to share them. The built in commuications (email, campaigns, etc.) are great, even the ability to send external email messages to the donor record. The timeline of activities is really useful for our fundraising team so they can see where they left off and what their next steps should be. We're not using the workflows a lot yet, but they seem to work great. I expect we'll be using them a lot more in the future. We use it CONSTANTLY every day, and there are even more features we'll start using like volunteer management, events, grant management and pledge/payment tracking. I highly recommend Neon CRM!!!!! I only wish we'd had it for years. We just went live with it in January 2024.

Neon CRM stands out with its comprehensive approach to nonprofit operations, providing an out-of-the-box solution that covers nearly every aspect needed for efficient management. What makes it even more exceptional is its customizability—it's the most adaptable CRM I've worked with, having experience with various systems including Salesforce, HubSpot, Crelate, Virtuous, Bullhorn, and JobDiva. Beyond the superior product, Neon CRM offers outstanding training, a wealth of content, innovative ideas, and robust support. They also impress with frequent updates, continuously enhancing user experience and functionality. They're truly excelling in their field.