In our first rollout, we had great support to help get us live in a short period of time (days, not weeks or months). Our previous vendor took ~6 months. The best part is Navattic's platform and the process is scalable too. Once you understand how it works, you can basically do it on your own.

Great product tour tool, brilliant onboarding, many use cases throughout sales and marketing Navattic’s interactive product tour is our first product-led growth initiative. We wanted quality professionals, in life sciences industries, to easily understand how our eQMS could enhance their quality processes and help them get to market faster, without having to commit their time to sales calls in order to learn about Qualio. We onboarded with Navattic in February of this year and our CSM immediately set us up for success. He trained us on the system and shared a storyboard template with us, which aided us in crafting our first main project, that included 4 separate guides. While producing and fine-tuning this project, our colleagues in sales were attending an event in April and we wanted them to have a reduced version of the tour, tailored to the specific industry attending the event. The Navattic team helped us to quickly put this together and our sales team was using it a few days later. We continued working on our main tour - the Navattic team were brilliant in assisting us with the setup of the first few guides and projects and we were able to simultaneously work live in Navattic. Then in early May, once we had internal sign-off, my Growth Marketing colleague and myself were joined by our CSM on a call as we put the first project live on the website, via a simple embed code on a dedicated landing page and linked from other relevant pages throughout the site. Within the tour, we’ve added content and demo buttons to enable individuals to access any additional information that they might need as quickly as possible, be it a relevant datasheet on an area of the product or a demo form if they want a deeper dive into the product. Tweaking and editing the tour is simple, as each element of the tour is individually captured. As we release features and updates in the product we can easily update within Navattic and that automatically maps to the public view once re-published. My favourite part is how you can edit the text within each screen capture to ensure you have content to suit the audience. Although we are relatively new users of Navattic, we are delighted with how the current live tours are performing and are working on further tours to sit throughout our website, tweaked and tailored to specific industries and use cases. Our reps and events team are using the product tours when they are at events and our BDR team use them at certain points in the customer journey.

Navattic is simple to use and the support team is very helpful.