The support and responsiveness of the MSI team and their ability to customize the application to fit our unique needs

It is very organized so I can quickly tell what step needs to be done next in regards to ordering parts.

The schedule! There are multiple filters to create a view for scheduling purposes so that you are only seeing the technicians in the area and the skill sets required to complete a work order. For example, I have 20+ technicians with different skill sets located all over New England and New York. I can filter the Tech Team which I have created by area such as CT, I can filter by skill set such as Ironer tech, and I can see the two technicians that would be the best option for that work order rather than having to look through all 20+ and try to recall who lives where and who has what skill. It makes scheduling so much more efficient.