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MadCap Software

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516 reviews
  • 5 profiles
  • 9 categories
Average star rating
4.4
Serving customers since
2005
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MadCap Software Reviews

Review Filters
Profile Name
Star Rating
345
133
26
6
6
BM
Benjamin M.
04/17/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Brilliant support for a complex powerful tool

Flare enables us to produce documentation variants that match every customer's unique system configuration with ease and precision. The range of functions like synchronisation with spreadsheets and simultaneous web and print publishing make it streets ahead of competitor offerings. The technical support team are patient, knowledgable and thorough.
CM
Chris M.
04/17/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

A good single sourcing tool

Usability, the many features, prompt customer support and robustness
GW
Gerard W.
04/16/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Flare remains the best content authoring tool on the market and for now remains value for money

I’ve used various commercial content authoring tools for the past twenty years to build Help and training systems for global software developers and tertiary institutions. About a decade ago, spurred on by the increasing licence costs for the tool we were using at the time, I assessed the content authoring offerings then available. Flare stood out for its features (especially the HTML5 output), usability, UI, ease of implementation and value for money, and despite the significant effort in migrating from one system to another we decided to move to Flare. I use Flare on a daily basis and it is not a decision I’ve regretted. Flare is a powerful authoring tool and it keeps pace with technological innovations. MadCap’s Support is generally very good, and the online documentation and training videos are excellent. I continue to assess the content authoring offerings every few years and am content that we are using the best content authoring tool on the market.

About

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HQ Location:
Denver, CO

Social

@MadCapSoftware

What is MadCap Software?

MadCap Software revolutionizes content management, offering end-to-end solutions for creation, publication, distribution, and analysis of technical documentation and learning and development content.

Details

Year Founded
2005