I like the amount of things we can report, integrations with PowerBi and other systems we plan to use, it's easy to use, and customer service is typically extremely responsive - I can ask a million questions and they'll try their best to have a solution for everything.

I like the clearcut method used for providing edits and how I can customize my list of jobs in multiple categories

We have an in-house marketing and design team, and this platform covers a remarkable number of our needs in a single solution: request submission, project management, team communication, online proofing, digital asset management (DAM), asset sharing, and now even templating with Tempo. We use it all day, every day, and it has become a central part of our workflow. It serves as our single source of truth, and it's incredibly reliable—we've never experienced an outage. One of its greatest strengths is flexibility. The platform is highly customizable, and organizations willing to invest some time in configuring forms, views, workflows, and account settings will get tremendous value from it. We created customized request forms that allow departments across our organization to submit work requests, which can then be converted into projects where we manage communication, reviews, approvals, and proofing all in one place. I also use several custom views that allow me to quickly see tasks assigned to my team and monitor workload at a glance. More recently, we implemented Tempo, their templating solution. This tool is incredible and integrates directly with our design software, allowing us to convert professionally designed pieces into editable templates for staff. The support we received throughout the rollout has been exceptional—truly the gold standard. Every member of the team we've worked with has been knowledgeable, responsive, and genuinely invested in our success. Beyond helping us learn the product, they've taken the time to understand our organization's goals, operational challenges, and processes. Their recommendations consistently reflect a deep understanding of how creative and marketing teams function, making them feel more like strategic partners than software support staff. The knowledge base is also excellent. It provides clear, step-by-step guidance for a wide range of features and workflows, which has been especially helpful for some of our less tech-savvy users. Last but certainly not least, the people behind the platform are outstanding. Our account team is always quick to respond, eager to share best practices, and receptive to feedback. They take customer suggestions seriously, and it's clear that continuous improvement is a priority. New enhancements and thoughtful updates are released regularly, demonstrating a genuine commitment to helping customers succeed.