While the billing system takes some time to get used to, it allows for split billing and separation of retainers which is extremely beneficial for mediation and other matters with shared clients. Similarly, once you understand how to navigate the Case Information Statement program, it is easy to use. However, the best aspect of the software and the company as a whole is the support you receive. While they probably do not want to be in the spotlight, Aneta K and Krishna D (and others from their support team) have been instrumental in making sure we understand the software and use it properly. They have made themselves available and are quick to respond to our questions/problems (with the latter often occurring after hours). The support received is worth more than any other aspect of the software since it ensures you use the software properly and to its full potential.

LEAP automation allows me to focus on my job and not waste time on manual processes. We are much more efficient using LEAP. Competitors do not match the level of technology that LEAP offers.

The brilliant template system and the merge codes are great for time-saving and automation. I specifically like the email templates you can create because you can reduce the time spent drafting/sending emails this way.