I like that we can email invoices to clients easily. Correcting invoices is a breeze compared to PCLaw, which saves time. Reports can be very detailed, which is great. I like that everyone has the same version as me. In PCLaw, I was admin and I was the only one that could close files and do certain tasks. The BEST thing about LEAP is really the staff. Not only are they well trained, they care about their clients. Our current Client Success Manager is Jeffrey Schultz. He is newly assigned to us but has been great. Always makes himself available as more complicated things come up that I need assistance with. Our reps before him were Kristen (I can't think of her last name - she helped with the transition from PCLaw to LEAP and was instrumental in where I am today with the program) and Lynette Reynolds (Lynette is also a rock star).

LEAP has made keeping track of matters, client information, and administrative details second nature. And the LEAP customer support, whether through Community, chat, or our wonderful CSM is unequaled in any industry. The AI Bootcamp sessions have been very helpful, and I take advantage of them repeatedly. Each time I participate I become more comfortable with implementing AI.

Person help, document assembly, easy of use, clean interface.