The brand customization options that LaunchNotes provides are fantastic. From the hosted page to the emails to the in-app widget, it’s designed so that every channel can be fully customized to match our brand. Whenever we introduce new customer-facing tools the #1 concern from our Design and UX teams is that it won’t be a consistent experience for our users. In the case of LaunchNotes, Design and UX are two of the product’s biggest advocates in the building! I would also say that the customer support we’ve received from the LaunchNotes team, especially as we got the product up and running, has been stellar.

I know LaunchNotes got its start as a changelog tool, but my favorite feature is by far the product roadmap. In fact, since we rolled out LaunchNotes it’s the only roadmap tool I’ll allow my team to use. Four huge benefits to using LaunchNotes to communicate our roadmap: 1. It’s completely customizable and maps perfectly to our product development lifecycle 2. Users can subscribe to work items so they’re automatically notified when we ship the things they care about 3. When we’re ready to roll out new features we can turn roadmap items into announcements with a few clicks 4. Users (and prospective users) can leave feedback on work items, and LaunchNotes collects consent so our PMs can immediately follow up for more info

We love that LaunchNotes allows us to have a two-way dialog with our customers and prospects. It's a critical channel for us to gather insights from our most trusted critics while changes are made. It's real-time. It's fresh. And it's applicable for what we're building now, not just what we're building in the future.