I love the super helpful tech support. I'm not a web developer so I get stuck quite easily with my Wordpress site. They have been very patient with me and staying on the chat for well over an hour sometimes. They helped me recover a site I accidentally deleted so that was a huge relief! The hosting price for WP Launch is great too for an artist like me who is on a budget. My site is stable and any issues have been resolved very quickly with PHP upgrades and clearing cache files. It's been really easy to set up a staging site too for testing new features before they go live.

I've been with InMotion Hosting for about eight years, and I've gotten really familiar with the interface, so I know my way around the system pretty well. Most of the time, the service is really good, and I always get good customer support when I need something. They've always been very consistent with their customer service and tech support, even though they've cut back on some hours; their chat support is always available, which I appreciate. I've always felt very comfortable with their tech support since I can communicate well with them, and they understand my needs. They teach me how to run my VPS server better, and even if the first suggestion doesn't work, they have other techs that can help. Their rates are very competitive, which is a plus since I run my business on a budget, and even though rates rise after the promotional period, they usually offer opportunities to keep costs down. Also, whenever I experience something like server spikes, they help by suggesting things I can install or change on the server. I also like that the setup is pretty straightforward; once I get one site working well, I can repeat the process for other sites with similar results.

I absolutely love the back-end customer service of InMotion Hosting. It's the best I've ever seen, and it sets them apart from all major competitors. Whenever I have a problem with my WordPress websites or email issues, they're always there to help. Even though there's sometimes a little wait time for service, the support is so outstanding that I hardly see it as a problem. Additionally, I'm not a programmer, but InMotion Hosting consistently supports me as I build my own websites, helping me navigate through things beyond my expertise. They also own Web Hosting Hub.