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HotelFriend

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10 reviews
  • 1 profiles
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Average star rating
4.7
Serving customers since
2015
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HotelFriend

10 reviews

HotelFriend is a software development company that provides IT solutions for hospitality. We enable hoteliers to automate heaps of daily tasks, close gaps in guest service, and run profitable businesses from anywhere. Our mission is to let you get the most out of your property without hiring more staff. Whether you're a small independent hotel or a large international chain – manage everything in one login. Inventory management: Booking Engine to boost direct sales Channel Manager for online visibility Payment Gateway to accept payments anytime Room Management to view hotel capacity Reservation management: Front Desk to manage bookings Customer Relationship Management for increased engagement Reporting & Analytics to track performance Accounting Tools for tax compliance Housekeeping Management to streamline staff’s workload Guest-facing features: Mobile POS to sell services via website & app Mobile Guestbook to showcase your amenities Digital Check-In for connected guest journey Invoicing to get paid instantly and much, much more! HotelFriend was founded in 2016 to help hotels improve guest satisfaction and digital presence. With a portfolio spanning R&D, IT consulting, staff training, and other key areas, we've assisted over 250+ clients worldwide. As a rapidly growing tech company, we’ve already helped many hotels, restaurants, stadiums, cruise ships, and wellness facilities improve their revenue stream. We make sure that you are 100% in compliance with the latest regulations, including GoBD, TSE, GDPR, and DSFinVK. Start your journey with a trusted team of innovators who are here to put you at the center of what you do.

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HotelFriend Reviews

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SV
Sunil V.
05/24/2024
Validated Reviewer
Review source: Organic

Opinion of an IT manager

I had to find new software for a guesthouse with 83 rooms and 2 properties in Germany. The main criteria included German-speaking support, meeting local tax laws, and handling both properties in one place. HotelFriend checked all the boxes. Now it helps us manage bookings and check-ins for both properties.
PJ
Paul J.
05/21/2024
Validated Reviewer
Review source: Organic

Customer service

The customer service is best. They're super quick to help, no matter the time. Easy to reach during the day and emails get a fast response after hours.
AA
Amelia A.
05/14/2024
Validated Reviewer
Review source: Organic

It works well

I manage a hotel with 30 rooms and I took over a booking system that was based on spreadsheets from the previous owner. It was a real headache. I've been searching for a better system and decided to go with HotelFriend. It’s flexible and lets me set up advanced solutions for managing inventory and bookings.

About

Contact

Phone:
+49 30 46999 5418
HQ Location:
Berlin, DE

Social

@HotelFriendAG

Property Management System for hotels

HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, booking and channel management, POS, event management, and guest experience tools in an all-in-one platform. No patchwork of tools, no unnecessary interfaces—just a system that simply works. Founded in 2017, HotelFriend is a leading German software development company based in Berlin, supporting hotels across the DACH region. Operations are run from a highly secure German data center, while specialized sales and support teams ensure fast implementation and smooth integration into daily operations. The highest standards of data protection and information security are guaranteed. The solution is ISO-9001 and ISO-27001 certified and complies with international regulations such as GDPR, PCI DSS, PSD2, and SOC 2—ensuring that hotel and guest data are always reliably protected. Your smart all-in-one hotel software PMS – Property Management System Front-office operations and reporting Billing and automated payments Guest communication Direct bookings with booking engine and website Online bookings via channel manager Online check-in and check-out POS system with terminals Digital guest journey Event management

Details

Year Founded
2015