--- title: HotelFriend Reviews meta_title: 'HotelFriend Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how HotelFriend works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 12 scale: '5' date_modified: '2026-07-17' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # HotelFriend Reviews **Vendor:** HotelFriend **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 12 ## About HotelFriend HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, direct booking, channel manager, automated payments, event management, and guest experience tools in an all-in-one platform. It centralizes all essential tools in one platform, allowing hoteliers to manage reservations, front desk tasks, housekeeping, communication, payments, guest services, and restaurant operations efficiently — without switching between multiple systems. HotelFriend is a powerful property management system (PMS) designed to help hotels of all sizes run their operations with greater efficiency, transparency, and control. Built for a wide range of hospitality businesses—from boutique hotels and guest houses to multi-property groups—it brings essential operational tools together in one intuitive platform. With modules for reservations, front desk, housekeeping, channel management, guest communication, payments, and more, HotelFriend streamlines daily tasks, enhances the guest journey, and supports both direct and OTA-driven bookings. Created with the needs of today’s hoteliers in mind, HotelFriend tackles common operational challenges such as overbookings, scattered workflows, and manual administration. Its user-friendly interface and smart automation reduce repetitive tasks, allowing managers and staff to focus on delivering a higher standard of service. Whether handling check-ins, optimizing occupancy, coordinating teams, or engaging guests, the system empowers properties to run smoothly without unnecessary complexity. Core capabilities include a unified reservation calendar, real-time availability and rate updates, an integrated Booking Engine, and a powerful Channel Manager—all synced to ensure accurate inventory across every sales channel. Built-in payment processing and automated invoicing simplify financial operations, while comprehensive reporting and analytics give hoteliers a clear understanding of performance, revenue, and distribution trends. Enterprise-grade security ensures that all guest and payment data is handled with the highest level of protection. A defining strength of HotelFriend is its commitment to partnership and support. With responsive customer care, onboarding assistance, and continuous product updates, HotelFriend ensures that hotels always have the guidance they need to keep operations running flawlessly. By combining robust functionality with reliable support, the platform enables hospitality businesses to elevate efficiency, boost profitability, and deliver exceptional guest experiences at every touchpoint. ## HotelFriend Reviews ### 1. HotelFriend Simplifies Daily Management and Elevates Personalized Guest Service **Rating:** 5.0/5.0 stars **Reviewed by:** Tini D. | Hotel Director, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2026 **What do you like best about HotelFriend?** As a Hotel Director, my priority is ensuring that every guest receives a memorable experience while the team has the tools needed to operate efficiently behind the scenes. What I appreciate about HotelFriend is its ability to simplify daily hotel management without making the operation feel overly technical or rigid. The platform gives staff quick access to the information they need, allowing them to respond to guest requests more confidently and maintain a high level of personalized service. I also value the way reservations, guest profiles, and operational tasks are connected, making it easier to anticipate guest needs and ensure every department is working toward the same objective. For a boutique hotel where attention to detail defines the guest experience, this level of coordination is especially valuable. **What do you dislike about HotelFriend?** The platform is feature-rich, and smaller hotels may not require every available module immediately. A more tailored onboarding experience based on the size and operational model of the property would help teams adopt the most relevant features more quickly while leaving room to expand as business needs evolve. **What problems is HotelFriend solving and how is that benefiting you?** HotelFriend offers a thoughtful balance between operational structure and hospitality-focused service. Rather than simply digitizing hotel processes, it helps create an environment where staff can spend more time engaging with guests and less time managing administrative tasks. For boutique hotels that want to preserve a personalized guest experience while embracing modern technology, it provides a practical, flexible, and reliable solution. ### 2. All in One Hotel Management Platform that saves time **Rating:** 5.0/5.0 stars **Reviewed by:** Anshul S. | Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about HotelFriend?** HotelFriend is a hotel management system that covers reservations, invoicing and direct bookings in one platform. The system is easy to use and invoices are created automatically. The booking engine works well and supports upselling. It also offers integrations like DATEV, which is useful for accounting. Overall, it helps in managing daily hotel operations in a structured way. **What do you dislike about HotelFriend?** I used to have a long list of improvements for PMS systems, but HotelFriend has been addressing them at an impressive pace. **What problems is HotelFriend solving and how is that benefiting you?** HotelFriend solves the problems of using multiple systems for reservations, invoicing and direct bookings by bringing everything into one platform. Automated invoicing and integrated accounting tools like DATEV save time for our team and simplify financial processes. As a result, daily operations run more smoothly and efficiently. ### 3. Streamlined Hotel Operations with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Marc N. | Founding Partner, Head Corporate , Hospitality, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2025 **What do you like best about HotelFriend?** I love using HotelFriend to centralize and automate our daily hotel operations, as it encompasses a wide array of functions such as reservations, room assignments, housekeeping schedules, guest communication, and payments all from a singular dashboard. This streamlines our processes, significantly reducing manual labor, speeding up check-ins, and enabling us to respond more swiftly to guests. The platform ensures that our team remains aligned, especially during busy periods, and that nothing falls through the cracks. I find that it eliminates many of the manual and time-consuming tasks that used to bog us down. By integrating reservations, housekeeping, front desk tasks, and guest communication into one cohesive system, we avoid juggling multiple tools or relying on handwritten notes. I appreciate how the automation reduces errors during busy check-ins, and the real-time room status updates facilitate smoother departmental coordination. I particularly like how easy it is to manage all operations within a comprehensive dashboard that updates tasks instantly. This improves our team’s organization and enhances guest services. Moreover, HotelFriend's communication tools are exceptional, as they keep all guest requests, messages, and updates centralized, allowing our team to respond promptly. The platform also excels in housekeeping coordination, as it saves considerable back-and-forth communication by keeping everyone updated on room readiness and status. Overall, HotelFriend effectively reduces daily bottlenecks and frees up more time for us to focus on guest experience rather than administrative tasks. **What do you dislike about HotelFriend?** Sometimes the system feels a bit slow during peak hours, and a few settings could be more customizable. Adding flexibility in reports and giving the mobile app a smoother workflow would make it even better. It would be helpful to have more personalized notification control and a quicker way to adjust rates on the go. A more polished user experience would also make daily tasks even smoother. **What problems is HotelFriend solving and how is that benefiting you?** I use HotelFriend to centralize and automate hotel operations, reducing manual work and errors. It streamlines reservations, room assignments, and guest communications, enhancing team coordination and improving guest services. ### 4. Fast and efficient, good value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff S. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about HotelFriend?** It gives us the most for our money with all the features and how easy it is to use. We can add new rooms, set up room descriptions, create special offers for different types of rooms, and put them on the booking engine, and it only takes about 20 minutes to do it all. It's also easy to change the prices and offers. Invoice creation and payment processing have never been better as well. **What do you dislike about HotelFriend?** The system has a lot of functions and sometimes it’s a bit confusing. But when that happens, I just write to support. **What problems is HotelFriend solving and how is that benefiting you?** It's a fast and efficient system that offers excellent value for the money. The best part about it is the ease with which we can manage our rooms and handle bookings. ### 5. Gets the job done **Rating:** 5.0/5.0 stars **Reviewed by:** Nico V. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about HotelFriend?** I really liked HotelFriend when I worked as a GM. It's cloud-based, so I could log in from anywhere. Easy to learn, and the support team is great. Highly recommend! **What do you dislike about HotelFriend?** The only thing I had issues with was displaying vouchers on the Booking Engine without picking a date. But that was a while ago, so it might have been fixed by now. **What problems is HotelFriend solving and how is that benefiting you?** Basic functions are straightforward, and there are plenty of online resources to learn how to perform more complex tasks. ### 6. It works well **Rating:** 5.0/5.0 stars **Reviewed by:** Amelia A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about HotelFriend?** I manage a hotel with 30 rooms and I took over a booking system that was based on spreadsheets from the previous owner. It was a real headache. I've been searching for a better system and decided to go with HotelFriend. It’s flexible and lets me set up advanced solutions for managing inventory and bookings. **What do you dislike about HotelFriend?** Whenever I have requests or want changes to certain features, their team is very open to feedback. I don't see any downsides. **What problems is HotelFriend solving and how is that benefiting you?** Switching from spreadsheets to a proper PMS has definitely made my life easier. I also use Vectron for restaurant POS, and it integrates just fine. ### 7. Opinion of an IT manager **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil V. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about HotelFriend?** I had to find new software for a guesthouse with 83 rooms and 2 properties in Germany. The main criteria included German-speaking support, meeting local tax laws, and handling both properties in one place. HotelFriend checked all the boxes. Now it helps us manage bookings and check-ins for both properties. **What do you dislike about HotelFriend?** The multi-front desk feature is good, but it could be better. It would be great if we could move bookings and guests between properties more easily with a drag-and-drop. **What problems is HotelFriend solving and how is that benefiting you?** HotelFriend makes it simple to handle both properties in one interface. ### 8. Ideal for multi property management **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas K. | Sales Team Leader, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2024 **What do you like best about HotelFriend?** Our Client run a group of apart hotels in Austria and needed a software to handle them all. HotelFriend fits nicely, as the system could be customized to our needs. Since they mostly work with corporate clients that book apartments for long time stays, we needed some extra features like company billing and more cancellation options. They provided us with all of that. **What do you dislike about HotelFriend?** We’ve been using the system for 2 years and everything is ok. So far so good. **What problems is HotelFriend solving and how is that benefiting you?** We're excited to keep using HotelFriend Software as we are planning to grow the chain. They have FiscalTrust (TSE) for Austria. It makes work for our accounting department much easier. ### 9. Customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Paul J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about HotelFriend?** The customer service is best. They're super quick to help, no matter the time. Easy to reach during the day and emails get a fast response after hours. **What do you dislike about HotelFriend?** It’s not without its faults but it’s a good all in one hotel management system. **What problems is HotelFriend solving and how is that benefiting you?** It's all in one with a channel manager and human support is always available, which is a huge help esp when you're starting out. ### 10. Hotel friend feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul N. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about HotelFriend?** We were super happy with onboarding. They guided us through system setup step by step making sure all the connections on channel managers were working properly. **What do you dislike about HotelFriend?** We would appreciate it if they could improve the group booking process as now their search shows only accommodations for adults, children are ignored. **What problems is HotelFriend solving and how is that benefiting you?** Accepting bookings, connecting to Booking.com, setting seasonal prices and restrictions. ### 11. HotelFriend helped to gain more hotel bookings and adjust pricing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about HotelFriend?** The system is easy to use and offer all solution to manage our hotel. The staff finds comfort in using it every day. **What do you dislike about HotelFriend?** We were waiting for 1 month for updates, that offer 1 extra necessary feature. But it worth it. **What problems is HotelFriend solving and how is that benefiting you?** The offer booking Engine, Channel Manager and automated payments as a supplement for PMS ### 12. Hotelfriend **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about HotelFriend?** Hotelfreiend have almost more than 5 catergories for booking hotels. **What do you dislike about HotelFriend?** I did not like Mobile POS system as it is not that much of User friendly. **What problems is HotelFriend solving and how is that benefiting you?** By solving the bug problems in POS. - [View HotelFriend pricing details and edition comparison](https://www.g2.com/products/hotelfriend-2023-09-21/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+05%3A03%3A48+-0500&secure%5Bsession_id%5D=80243907-6c3d-4ddc-b094-07490f791941&secure%5Btoken%5D=49859b921fd2af6296ee44c3aa547ac4504b708c5899654a9a51ad36afc35db5&format=llm_user) ## HotelFriend Integrations - [Airbnb](https://www.g2.com/products/airbnb/reviews) - [Channel Manager](https://www.g2.com/products/channelmanager-channel-manager/reviews) - [Datev](https://www.g2.com/products/datev/reviews) - [Event Temple](https://www.g2.com/products/event-temple/reviews) - [Salto](https://www.g2.com/products/salto/reviews) - [SALTO KEYS](https://www.g2.com/products/salto-keys/reviews) ## HotelFriend Features **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **Staff Management** - Housekeeping - Shift Scheduling **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top HotelFriend Alternatives - [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) - 4.5/5.0 (108 reviews) - [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) - 4.4/5.0 (61 reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (63 reviews)