Helpmonks allows our team to easily communicate

I like having the dashboard all on one screen so that you know if you need to go into that certain inbox to check emails. I like that owners can assign noted to me and I will see them easily. Draft typed messages are saved automatically - I find this super useful.

We use helpmonks for a tech support helpdesk system. I don't like it for this purpose. I'd rather we just used google groups. The primary advantage to it is that it's an archive of all the work that's been done.