One of the number 1 things I look for in a product is how great the customer experience is and I have never had a better customer experience than with Heartbeat! We had a pretty complex case and our rep, Nick, was patient, communicative, and supported us through every challenge we had. Heartbeat has so many helpful articles; tutorials; and the thing I love most about it for our community is that everything is on ONE place!

Heartbeat is a community platform that continues to innovate in exciting ways! The platform is full-featured - with community, courses, events, audio & video capabilities, documentation, etc. It has almost everything you can think of to run a successful and robust community. The Heartbeat workflows is one of my favorite features! 🎉 This feature allows you to automate things within the Heartbeat platform without having to use external automation tools like Zapier. Heartbeat is also extremely versatile so you can setup the kind of community you want by turning on/off features that you may not need in your particular setup. Heartbeat itself is quite intuitive. The Heartbeat team, in addition to being very accessible, actively listen and respond to feedback. Their customer support is great! They have monthly Townhalls where the latest features are unveiled and we can offer our feedback and make suggestions LIVE right there during the Townhall. They even give 1-on-1 live support to customers who need it! Heartbeat is a community platform with much heart!

Heartbeat is a great tool to manage community, easy to use, great support and a lot of new features every month, there is a lot of videos and documentation that explain how to use it in the right way