I love the ticket emoji feature; easy to turn a direct message into a ticket to work on later. I also love the integration with Slack because I can easily see which tickets have been responded to when I start my day and throughout the day.

Easy to use dashboard and teams bot that simplifies and tracks our tickets. Allows us to keep using the system we're used to without too many changes. The price and features are great!

Very user-friendly and easy to navigate.