We love the Slack integration, automation capabilities, simple to use but robust administration, web portal functionality, and best of all, price. We have dumped our other "big name" service vendor for help desk and gone all in with Halp on Slack. Additionally, two of our other departments, Facilities and Quality, are also now using Halp full time instead of their prior solutions.

I think it is simple to use when it comes to managing tickets and keeping everything organized. I also love their answers feature since I make use of that feature very often (for FAQs). I use Halp through both the website directly and through the slack integration.

One touch ticket creation via emoji from slack DM