- Completely removes the friction out of creating and updating tickets in Jira - It is really easy to configure and link to Jira - Love the auto-response feature

The fact that HALP is integrated into Teams - a platform that the business I, along with much of the business world works on makes it one of the best ticketing systems I have used. The HALP team is constantly improving the product is a nice bonus. It is much cheaper than comparative ticketing solutions. Good looking UI.

Halp is way easier to use on a day to day basis. Slack is used heavily at work, having everything available there makes things easier to follow and gives greater visibility within the team.