It's so easy to create a ticket for our internal team. Before I had to send an email and now I can just slack somebody and use the ticket emoji!

Being directly integrated with Slack, it makes it a breeze to submit a help ticket. As we are constantly on Slack, it really doesn't feel like you are going out of your way when a problem pops up. Most importantly, it is extremely simple to use, just throw a ticket emoji to a slack message, and you're done.

I like how you can reopen or respond to cases directly from Slack. It keeps things very central and organized