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Halo Service Solutions

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59 reviews
  • 3 profiles
  • 4 categories
Average star rating
4.7
Serving customers since
1994
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Category

Profile Name

Star Rating

52
8
0
0
0

Halo Service Solutions Reviews

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Profile Name
Star Rating
52
8
0
0
0
NS
Nick S.
07/21/2020
Validated Reviewer
Verified Current User
Review source: Organic

Impressive Support, Less Cluttered Cloud Interface but Stop Keeping Those Features A Secret!

Support has been great as was on-boarding compared to rivals with actually coming to our office for a day and working with my colleagues. The new cloud version's interface is really good and clear and in improvement on the older windows version. It feels fresher and easier to see what is going on, especially with tickets/incidents which is where we mainly work. They are also responsive to questions and suggestions and the software is continually being developed and updated so you feel new features are coming out at least quarterly and that you are not just working on a dead or neglected product as you can with other systems.
Joel B.
JB
Joel B.
07/21/2020
Validated Reviewer
Verified Current User
Review source: Organic

Great product, been using Halo since it's launch and their previous application for 10 years

The latest release of Halo has taken away the need to have an application installed locally on your PC, making the application truly capable across multiple platforms. The application is completely customizable allowing you to adapt it to suit your requirements. Unlike many other HelpDesk applications, the team at Halo are keen to continue the development cycle, pushing to improve and evolve their application providing more integration with third party applications each time.
Alistair T.
AT
Alistair T.
IT Support Manager at Banks Group, Durham
07/09/2020
Validated Reviewer
Review source: Organic

Good quality and highly customisable ServiceDesk software

Web interface is modern, efficient, and allows analysts and managers alike to accomplish what they need to quickly and in a visually appealing format.

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HQ Location:
Stowmarket, England

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Year Founded
1994