Using Glia has been a game-changer for our member service contact center. I remember when we first implemented it, the difference was immediate. Instead of our phone lines being constantly busy, Glia started deflecting calls to simple self-serve answers. This not only freed up our agents to handle more complex issues but also made our members happier with quicker resolutions

Im not sure where to start. I have been in call centers for most of my professional life and no matter the type of orginization, the tools have always been lacking. Glia is quite the opposite. From the tons and tons of features that make you and your teams life easier to the small amount of training it takes to master the platform - I dont think anyone will find complaints. Their customer support team responds faster than most other teams we lean on. The lift to implement is as seamless as you can think. I absolutely love Glia.

Glia is an innovative company who is adding features and functions to support a full digital service/digital experience service model. From chat and audio/video, AI integrations in all digital channels (phone, chat, virtual assistant) to support our customers and empower agents to optimum efficiency and reliability in service. They also support multi-lingual chat and virtual assistants which supports our company's strategic initiatives to support different communities. Implementing features are easy and do not require deep IT support- this is citizen level with high-tech impact! A whole division of our business runs on Glia, which has been revolutionary in our customer support model since 2020.