"Survey feedback and metrics can point to where customers are dissatisfied, but they often lack the behavioral context needed to understand why an issue is happening. Fullstory fills that gap by allowing us to see real customer journeys, friction points, and failure moments in context."

"The tool offers powerful capabilities for onboarding and integrates seamlessly with our existing systems. The level of customization available has allowed us to tailor the experience precisely to our needs, and overall, the platform has been smooth and reliable. We’ve also been impressed by the responsiveness of both the product and customer success teams—they’ve been quick to support and adapt to our requirements."

"Scales well in multi-product environment, simple to start and configure, ability to use in PCI-DSS protected environment"

"First of all, it was easy to implement it and start building product tours, customer feedback surveys, polls, release notes, and any kind of marketing communication with the team. I can manage it myself. Secondly, their customer success and support teams are helpful. I had a request and they helped me to find a solution within two days."

"Out of the box Fullstory is able to provide incredibly rich data about our user behavior. The record-everything approach means we can get immediate answers to ad hoc business questions with historical data without having implemented specific metrics ahead of time."

"It is incredibly useful and detailed for our complex enterprise use cases. It has been invaluable in our assessments of our platforms."