The activities that were done were extremely helpful and let us enagge and learn as a group. I also thought the call recordings were helpful as well.

I liked how we role-played with each other. This helped me feel more confident before talking on the phone.

The trainings are short and useful and also engaging. So often I have managers that say they don't have time. With these 30 minute trainings - there is no excuse! They are also tactical and not just motivational. They provide actual tips and tricks you can put into use in your role every day.