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Exalate

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72 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.7
Serving customers since
2011

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Exalate Reviews

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Verified User in Business Supplies and Equipment
AB
Verified User in Business Supplies and Equipment
04/13/2026
Validated Reviewer
Review source: Organic

The first integration tool that truly solved our cross-team sync issues

We've been struggling with syncing Jira and ServiceNow across two different teams for almost a year. Tried a couple of other tools before Exalate and honestly nothing came close to what we needed. the setup took a bit of time to figure out, especially the scripting part, but once it clicked everything just ran smoothly. What I really liked is that each side of the connection is configured independently. Our partner company doesnt see fields they shouldn't, and we don't get flooded with their internal notes either. That was a big deal for us since we work with external vendors a lot. The support team was super helpful when we got stuck. they responded within a few hours and actually understood the technical side of things, not just copy/pasting from a FAQ page.
BY
Brian Y.
03/12/2026
Validated Reviewer
Verified Current User
Review source: Organic

Secure, Decentralized Jira Sync Across Organizations

I really appreciate the decentralized architecture. It allows us and our partner to maintain full control over our own Jira environments. We don't have to give them admin access to our system, and they don't have to give us theirs. It’s the most secure and professional way to sync tasks across different organizations and versions of Jira (Cloud and Server).
Verified User in Marketing and Advertising
CM
Verified User in Marketing and Advertising
03/11/2026
Validated Reviewer
Review source: Organic

Efficiently simplifying cross-company jira synchronization

The two-way sync between Jira instances is what sold us, and it genuinely works as advertised. We collaborate with two external partners and before exalate we had someone manually copying updates across projects every single day. Embarrassing to admit but that was our actual process. Once we set up exlate the synchronization just runs in the background comments, status changes, attachments everything stays aligned without anyone having to babysit it. The field mapping configuration is flexible enough that we could control exactly what gets shared with each partner and what stays internal, which was a non-negotiable for us from a data privacy standpoint. Setup took a bit of time upfront but the exalate team was responsive and helped us get the mappings right.

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HQ Location:
Antwerpen, Vlaanderen

Social

@exalatetool

What is Exalate?

Exalate is a software company headquartered in Antwerp, Belgium, with a global presence and operational hubs in India, Costa Rica, and Spain. Founded in 2011, the company builds Exalate, a bi-directional integration solution designed to support collaboration across tools, teams, and company boundaries. Exalate connects a wide range of work management and ITSM platforms, including Jira, ServiceNow, Azure DevOps, Salesforce, Zendesk, Freshdesk, Freshservice, Asana, and others, while allowing each side to retain control over data, configuration, and ways of working. Exalate is known for its strong presence in the Atlassian ecosystem, with its Jira connector ranking among the best-selling apps on the Atlassian Marketplace. The product is used by mid-market and enterprise organizations across industries such as software, IT services, manufacturing, finance, and regulated environments. The company works with a global partner network of 200+ partners, providing localized expertise, implementation support, and regional presence across key markets. Exalate is commonly used in vendor–customer collaboration, managed services, mergers and acquisitions, and multi-system operational setups. Exalate places a strong emphasis on engineering quality, long-term reliability, and safe change management. The company is ISO 27001 certified and has been in continuous production use for over a decade. Exalate has also been recognized for its growth, ranking among the top 50 fastest-growing software companies in the Benelux region for three consecutive years.

Details

Year Founded
2011