They used to be somewhat competent prior to the acquisition.

The team and I use Kickserv 7 days a week, once you become familiar with their software navigating is a breeze. The most difficult part of the implementation was the time involed, but that is inhearant with the implementation of any software. We did encounter some trouble when integrating our QuickBooks, but the error was on the side of our QuickBooks account itself and when reaching out to customer support for assistance in resolving our issue, their response time was fast and got us back on track without any headache. Having everything at our fingertips and all in one place has improved efficiencies for us pretty dramatically. The ability to create and send estimates, receive approvals, communicate with customers and receive payments much faster! Customer feedback has been positive also, the customer center offers a lot of information, ultimately reducing the frequency of phone calls & emails, creating more time for us to stay ahead!

Easy to use interface, scheduling is straightforward and keeps our staff organized for their appointments