The ability that that I don't need to randomly pull out calls for review. Enthu intelligently stacks all the calls against critical call moments and I now pick those calls that matter.
"Gives me a 360 degree view of my entire voice team. The dashboards offer data at team level and I have the option to drill down to agent/call level analysis. Enthu's evaluation and coaching module is particulary amazing as it generates insights for every single agent, resulting in quick decision making for agent training.
The support is amazingly quick to revert and solve your challenges. "
100% support and accommodation of the Enthu team. The information that the tool provides, incredibly intelligent indeed. Helpful with lots of data and requires less bandwidth.
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