Folks at Enthu are committed to helping you generate the promised RoI from the platform. I liked their commitment to making the customer successful, not just during the onboarding but thereafter as well. My account manager at Enthu is a good friend now, helping me get deep into the product and derive more training opportunities for the team.
The ease with which we can derive intelligence from our customer conversations is really brilliant. No more hearing the calls word to word, just a quick scan and you know what the consultants and customers are talking about. It helped us to find the potential opportunities for the rep training as well.
Onboarding support is great. I need to admin that the team at Enthu is very supportive and commoted to help.
The ability to process calls for quality, that too at scale.
I also love the way the enture data analysis happens; you get to know a high level analysis of all the calls and can then deep dive into specific metrics, purely based on the custom use case. The tool is simple and easy to use, and is not overwhelming at all.
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