You can run end to end call monitoring, evaluation and agent coaching under one software. No need to flip through multiple Word documents or Excel sheets. The insights that the software drives are quite handy and offer a very objective view of your team’s performance.
The best part is that playing back calls is now so much fun. The ability to directly seek to specific aspects of the calls without the need to listen to the call end to end is simply awesome.
I am an SDR with an added part-time responsibility for call QA and training. Thanks to Enthu, the entire call listening & feedback management process has been streamlined to a great extent now. No need to manage feedback on excel sheets, no need to get the team on a weekly meeting for call listening. Everything happens within Enthu with easy collaboration with the team. The effort to do the same stuff has reduced by almost a half.
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