I really like how Empyrean is very friendly and client focused. They are super responsive and knowledgeable, always taking the time to learn about their clients and our policies. They're always super quick to reply and willing to help, which I find really valuable. The initial setup of Empyrean was also very easy and right on time, which was great.

Empyrean offers a dependable and user-friendly benefits administration platform that helps streamline processes for both employees and HR teams. The interface is well-organized, making navigation simple, and the workflows are thoughtfully designed to help prevent mistakes during enrollment and life-event updates. I’ve found their customer support team to be both responsive and well-informed, which makes resolving any issues much more efficient. What stands out most is the platform’s stability—it consistently operates smoothly, without the outages or slowdowns that are common in many other benefits systems.

First off, the people at Empyrean are great to work with, which matters a lot when trying to fix issues or get something custom/nuanced implemented. Empyrean is always trying to improve the member experience and finding ways to improve their prodcut/technology. The employer portal is very easy to use and provides a lot of useful information on active employees, terminated employees and retirees. They can work with you on customizing reports for you as well, which I appreciate because it helps alleviate some work on my end. The administration fees are also very reasonable compared to other vendors.