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Emailgistics

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14 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.7
Serving customers since
2018

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Star Rating

13
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Emailgistics Reviews

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13
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Marion B.
03/01/2024
Validated Reviewer
Verified Current User
Review source: Organic

Easy to use.

It is integrated to outlook which is very handy. It is very easy to use, my team is using it daily and they are happy with it. From an admin side it is was quick to set up and to create templates, rules, shifts for agents, alerts... The Dashboard is great for live monitoring. The staff helping with setting it up was very friendly and available!
DA
Duncan A.
02/25/2024
Validated Reviewer
Verified Current User
Review source: Organic

Easy to use, simple alternative to the large ticketing tools

Emailgistics is a great tool for a group inbox scenario where you have multiple people managing lots of emails. The tool is great for sharing the workload instead of staff picking out the easy emails to process. Their support and customer service are quick to response in the event of an issue, they are also small enough of an organisation to be open to suggestions and enhancement suggestions. Overall easy to implement and use, its ability to improve email response times and customer satisfaction.
CB
Connie B.
02/22/2024
Validated Reviewer
Verified Current User
Review source: Organic

Great system for managing a queue

We've implemented Emailgistics in our system to manage a flow of tasks to a team, the conversation history is great for managing how tasks are being completed and it's a great centralised way to manage staff shifts/availability as well.

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HQ Location:
Oakville, CA

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What is Emailgistics?

Welcome to Emailgistics, where we revolutionize the way teams manage their inboxes! Our powerful email management solution integrates seamlessly with Microsoft Outlook and offers advanced workflow and analytics features that will take your team's productivity and customer service to the next level. Say goodbye to inbox chaos and hello to streamlined collaboration, increased visibility, and exceptional customer service with Emailgistics!Building on the knowledge gained over more than two decades of email workflow management, the Emailgistics team understands – probably better than anyone else in the world – both the challenges and opportunities of effective team email management. With Emailgistics, we are able to offer the benefits of that knowledge and experience in a subscription-based, cloud-hosted Software-as-a-Service platform.

Details

Year Founded
2018