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DJH Consulting

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22 reviews
  • 2 profiles
  • 3 categories
Average star rating
3.8
Serving customers since
2012
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Cobrowse.io

15 reviews

Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

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DJH Consulting Reviews

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Star Rating
6
12
4
1
0
freida` h.
FH
freida` h.
12/01/2020
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Auctions for Salesforce a game changer for non profits!

Auctions for Salesforce organizes and streamlines the entire process and every facet of it. It enables you to enter ticket sales for people attending, then create table captains and attendees for each table and table numbers. It allows you to enter your donated auction items, create packages and categories. On the day of the event check in is a breeze, every person can easily get their bid number and table number from the check in team using ipads or laptops, so there's no confusion.
SP
Siddhartha P.
04/23/2020
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

A Good Base to Start but it needs a lot of effort to Finish

Salesforce's V4S is good start where the base details are standardized and the data structure is organised due to the standardization. However, each organisation has a different need/vision which makes the one size fits all rule obsolete. But as I said it gives the basics that are needed and you would have to customize it which is not easy as the conditions and settings change with every release. I would say if you are looking for ease of customization this might not be the easiet platform to use however when looking at it as part of the Salesforce CRM package i.e. CRM, NPSP, V4S it makes it a good addition.
Aaron H.
AH
Aaron H.
04/04/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

Great bare bones auction software

The obvious upside is that this works with Salesforce. If you are a nonprofit on a tight budget this product will work well for you. The documentation for installation and use is thorough.

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Year Founded
2012