As the title describes, it does what it sets out to do. We needed an automation tool that would give customers a personalised answer to the simple questions that a customer service agents don't need to do - whilst giving us data to ensure we don't forget about the "small stuff". I love that they are innovative and always trying to improve on the experience, and create even better service for our customers. The pilot that we took part in, sealed the deal for us, as we were able to use the tool (and the people building it) to establish if it could do what we want, and help solve the issues we need it to solve.

Great support team: professional, and responsive. sharing current best practices. always available to help. Quick and easy implementation.

We have been using Digital Genius for arround one year and we are super happy with the service: Overall, what I like best about DigitalGenius is its combination of advanced AI capabilities, seamless integration, personalized customer interactions, and valuable analytics. These features empower businesses to deliver exceptional customer service experiences while optimizing their operations for greater efficiency and effectiveness. We have been able to reduce our customer support team members (so de department cost) and our first reponse time by incresing the customer satisfaction rate. Excellent results. Better than expected.