it will Improved customer experience like It allows the customer for customizing the Jira Service Management in customer portal, it is more user-friendly and visually appealing. This can lead to increased customer satisfaction it enhanced agent productivity Features it can help agents resolve issues faster and more efficiently. Increased security and control: The extension offers various security features like permission settings for different elements, which can help organizations protect sensitive data. it Integrat with Third-Party Tools. and very easy to implement. very good customer support. frequency of use

Good for attaching coversation threads as a proof for past decisions or discussions