--- title: Actions for Jira Service Management Reviews meta_title: 'Actions for Jira Service Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Actions for Jira Service Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Actions for Jira Service Management Reviews **Vendor:** Deviniti **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.3/5.0 **Total Reviews:** 2 ## About Actions for Jira Service Management Enhance the self-service capabilities of your Customer Portal. Let your customers perform additional actions and interact more ## Actions for Jira Service Management Pros & Cons **What users like:** - Users find the **effective tracking and logging** capabilities of Actions for Jira Service Management invaluable for managing tickets. (1 reviews) **What users dislike:** - Users find the **ticketing issues** can complicate tracking, suggesting improvements for easier access and management. (1 reviews) ## Actions for Jira Service Management Reviews ### 1. Jira **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Actions for Jira Service Management?** It's a great tool we use to track\log and actions tickets in our organization **What do you dislike about Actions for Jira Service Management?** Works good for me but can take a little upgrade so thickkets are easier to find **What problems is Actions for Jira Service Management solving and how is that benefiting you?** It's use to log thickets for our call center shedulling ### 2. It a good platform which makes ITSM operations very easy **Rating:** 4.5/5.0 stars **Reviewed by:** Deepanshu E. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Actions for Jira Service Management?** It is very easy to use and understand. The interface is very interactive. Implementation is also very easy which helps to make workflows, fields and automation. We have integrated with JSM salesforce service cloud. **What do you dislike about Actions for Jira Service Management?** I think cost is little bit on higer side. For small scale company, it is costly. **What problems is Actions for Jira Service Management solving and how is that benefiting you?** we are using JSM mostly for incidnet and SR management with knowledge base. Earlier the client was using salesforce but now we they have mighrated to JSM. The ease of automation in JSM is really appreciated, the visual rule builder makes most of the automation work very easy. For complex logics the triggers makes the implementation possible. Custmization and automation for individual SR is available. Auto assignement rule makes the routing very easy and hassle free. Portal to report an incident and SR is very user friendly. Client is really happy with the reports and the dashboards, making/modification of report is very easy. - [View Actions for Jira Service Management pricing details and edition comparison](https://www.g2.com/products/actions-for-jira-service-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-01+23%3A07%3A28+-0500&secure%5Bsession_id%5D=93169d91-144f-4ed3-8993-864e92b86d18&secure%5Btoken%5D=a0e4d866d83a5bf9e47ce593b013ecb5a8dc79e89cbd0041adc43b8b3c5a84d3&format=llm_user) ## Actions for Jira Service Management Features **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Actions for Jira Service Management Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,564 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews)