We make significant use of the concept of "Activities" in Crelate, which was someone new to us when we switched to Crelate from our previous ATS. By logging specific occurrences with candidates and clients as separate "Activities," it creates the ability to produce very powerful, highly-detailed reports in order to determine what has/hasn't occurred. As well, when working on a job order for a specific client and position, the use of Stage Changes within the job's Dashboard is a very useful feature; including the fact that, by moving a candidate to a specific stage, an Activity can be created automatically (as opposed to each Activity needing to be manually created). One can even perform Stage Changes for numerous candidates in bulk, which makes Activity creation even more efficient.
There is one new feature coming out now that we're excited about trying: the ability to send questionnaires to candidates and clients. Hoping thing will vastly improve our ability to collect crucial data, without necessarily having to call each person just to find out the basics which determine whether or not the candidate/client is viable, and worth a follow-up conversation.
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