The customer support is unmatched. I had my first call with Collective a year too soon - I wasn't financially ready to commit because I wasn't making enough income. I felt no pressure and was still given a step-by-step plan on the benefits of what their company provides and why it's helpful for freelancers to have. That stuck with me for my first year of freelancing (and after my first tax season solo!) I truly feel like the staff here wants my business to succeed. For any questions I have about my business, I feel confident that they're only an email away.

I really appreciate how easy it is to get support any time I have a question. It puts my mind at ease knowing I always have a resource for the parts of my business that feel completely overwhelming to me. I also love how easy it is to pay quarterly tax estimates now. Knowing that I won't be hit with an unforseen tax bill at the end of the year like I have been in years past makes going into tax season so much easier!

Their attentive support regarding your personal/professional work/life balance. They are super friendly, albeit remotely.