The level of detail in their interviews. They really get to understand your product, value proposition and use this to ask relevant questions and get relevant responses.

The interviews are simple and have little to no bias as they are a third party. The consultant works very closing to understand our products and pains. She knows when to dig in and when to move on. The dashboard provides easy to view details and a simple report to share with our teams.

I love working with our Consultant, Brock Stuart. He's been instrumental in making the process as easy and seamless as possible, and he's always very responsive to questions. Additionally, I like how Clozd takes all of the work off my hands. I provide the lists, and they reach out to customers to schedule interviews. After they conduct the interviews, the reports are posted to the portal. You are able to see a comprehensive dashboard and filter by any metric or review the interview transcript. You can also add anyone in the company as an admin or user. The findings and insights from the program have been used by various stakeholders and departments within the company, and the quarterly reports are essential to know what is top of mind for customers in their buying journey. We have gathered intel that informs our sales and customer success processes, product roadmap, and competitive intel.